Privacy Policy

Lensmor provides event and business intelligence through its web dashboard, API, and AI-assisted features. This Privacy Policy explains how ECOCREATE TECHNOLOGY PTE. LTD. (“Lensmor,” “we,” “us”) collects, uses, shares, and protects personal information.

1. Our roles and data scope

Public professional and business information: Lensmor generally acts as a controller when it determines why and how publicly available or partner-provided professional and business information is collected and used to provide event intelligence.

Customer account and workspace data: Lensmor acts as a controller for information needed to administer accounts, operate the service, prevent abuse, process payments, and meet legal obligations.

Customer-directed enriched data: Where Lensmor processes contact data on a customer’s documented instructions, Lensmor may act as a processor and the customer may act as controller. The applicable agreement and actual processing activity determine each party’s role.

2. Information we collect

A. Information you provide

Account information: Name, work email, authentication information, organization details, and team invitations.

Workspace information: Saved events, companies, professional profiles, filters, keywords, notes, and other settings or content submitted to the service.

Payment and support information: Billing details handled by our payment provider, transaction metadata, and information submitted in support, demo, security-review, or privacy requests.

B. Public and partner-provided business information

We collect event, company, exhibitor, and professional information from publicly accessible event sources, search results, company or professional pages, and information supplied by event organizers or data partners when available. We do not intentionally access private accounts or content that requires bypassing access controls.

C. Enriched contact data

When a customer requests an enrichment or unlock, Lensmor transmits relevant lookup parameters to one or more integrated third-party data providers. A provider may return available professional contact information, which Lensmor stores in that customer’s private workspace so authorized users can access prior results through supported Lists, Agent conversations, downloads, integrations, and APIs. Customer-specific enriched data is not made available to other Lensmor customers.

D. Usage, device, and log data

We collect service and API activity such as timestamps, endpoints, status codes, browser or device information, IP address, referring pages, and product interactions for security, troubleshooting, analytics, and service improvement. We apply access controls and seek to minimize sensitive information in operational logs.

3. How we use information

We use information to provide and improve Lensmor; authenticate users; process customer instructions; support exports and integrations; communicate about the service; process payments; analyze performance; detect fraud, abuse, and security incidents; comply with law; and establish or defend legal claims.

For EEA or UK personal information, our lawful bases may include performance of a contract, legitimate interests, consent where required, and compliance with legal obligations. Where we rely on legitimate interests, we assess the relevant purpose, necessity, and impact on individuals.

AI-assisted analysis: Lensmor may use service providers to analyze public business context and generate summaries or insights. The data sent depends on the feature being used and the applicable customer instructions. Details requested during a vendor review can be confirmed for the relevant product workflow.

4. Sharing and service providers

We disclose information to service providers that support hosting and infrastructure, data enrichment, AI-assisted analysis, authentication, payments, communications, customer support, product analytics, security, and website measurement or advertising. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction.

The providers used by a specific product workflow may change as the service evolves. We require them to process information only for the services they provide to Lensmor and under applicable contractual and legal safeguards.

Lensmor does not use customer workspace data or customer-directed enriched contact data to build or expand a shared Lensmor contact database, and does not make one customer’s private workspace data available to another customer.

5. Security and retention

Lensmor uses administrative, technical, and organizational safeguards designed to protect customer and professional information. These include access controls, encrypted connections, tenant or workspace separation, monitoring, and controlled production processes. No security measure can guarantee absolute protection.

Customer-directed enriched contact data is generally retained with the customer’s account so authorized users can access prior results. When an account is closed or a valid deletion request is completed, applicable customer data is removed or de-identified from active systems, subject to legal holds, fraud-prevention needs, backup cycles, and other documented retention requirements.

6. Your choices and rights

Customers

Customers can access and export supported workspace information using available product or API features. Account owners may request account closure or additional assistance by contacting hello@lensmor.com.

Professionals represented in Lensmor

You may request access to, correction of, or removal of professional information associated with you through the Privacy Center. We may ask for information reasonably necessary to verify your identity and locate the relevant record. We will evaluate requests under applicable law and may retain limited suppression information to help prevent a removed profile from being republished.

Depending on your location, you may also have rights to object to or restrict certain processing, request portability, withdraw consent, or lodge a complaint with a supervisory authority.

7. International transfers

Lensmor and its service providers may process information in countries other than where you live. Where required, we use recognized transfer mechanisms or other appropriate safeguards for cross-border transfers.

8. Changes to this policy

We may update this policy as our services and legal obligations evolve. We will post the revised effective date and provide additional notice when required by applicable law.

9. Contact us

ECOCREATE TECHNOLOGY PTE. LTD.

Email: hello@lensmor.com

Address: 21 WOODLANDS CLOSE #04-30 PRIMZ BIZHUB, SINGAPORE 737854

10. Lensmor browser extension

This section applies to data handled through the Lensmor browser extension and controls if it conflicts with another section of this Privacy Policy.

The extension adds event-intelligence and AI-assisted outreach-drafting tools to supported LinkedIn company, professional, and messaging pages. It locally recognizes the page type and visible company or recipient identity needed to display its controls. No LinkedIn data is sent to Lensmor merely because a page loads. Before the extension first accesses your Lensmor account status, performs a company or professional lookup, or creates an AI draft, it shows a separate disclosure and asks for your agreement. If you decline, the related request stops without calling the Lensmor feature API or using Credits. You can review and reset these choices in Lensmor Extension Settings.

For a company lookup, the extension reads the visible company name, LinkedIn company identifier, and website domain. It sends the company name and, when needed, the website domain as search terms, together with matched Lensmor exhibitor identifiers. For a professional lookup, it reads the visible name, profile URL, headline, location, employer, and About text. It sends the name and matched Lensmor personnel identifiers to Lensmor; the other profile fields remain in the extension for identity matching unless you separately request an AI draft. Lensmor returns past and upcoming event records.

A Lensmor account is required. Company reverse lookup is available to signed-in users and deducts 50 Lensmor Credits only when a non-empty result is returned. Professional reverse lookup requires an active eligible paid plan and deducts 50 Credits only when a non-empty result is returned. AI drafting requires an active eligible paid plan and does not deduct event-lookup Credits.

When you request a connection note, message, or InMail draft, the extension sends the visible target profile, relevant fields from your Lensmor Profile, your Outreach Preferences and writing instructions, and any saved meeting link or signature over HTTPS to Lensmor and the service provider needed to generate the draft. For an existing conversation, it may also send up to the 12 most recent messages currently loaded in LinkedIn, limited to approximately 4,000 characters in total. Conversation context is read only after you choose Generate and agree. The draft is inserted for your review and editing; the extension never sends a LinkedIn message automatically.

After you agree to account access, the extension uses your existing Lensmor sign-in session and short-lived authentication tokens for authenticated Lensmor API calls. It may load your account email, display name or avatar URL, plan, and Credits. Authentication tokens are stored in Chrome session storage and cleared when you sign out. On the Lensmor web application, the extension also synchronizes the user-controlled Outreach Preferences used for drafting. One copy is stored by the Lensmor app and one in the extension’s Chrome local storage. These preferences remain until you change or clear them. Uninstalling removes the extension copy but does not automatically clear the Lensmor app’s copy.

Only when you start the Lensmor login and Return to LinkedIn flow, the extension stores the current LinkedIn return URL and related tab and window identifiers in Chrome local storage for up to two hours. Event-lookup caches are stored for up to 24 hours and isolated by Lensmor account. They are not used after expiry and are deleted during later authenticated extension activity, when you sign out or switch accounts, or when the extension is uninstalled. If Chrome remains inactive after expiry, an inaccessible expired entry may remain until the next extension activity. A professional lookup may also create a 15-minute opaque transaction-safety marker solely to prevent a duplicate Credits deduction after an interrupted request; it contains timestamps but no names, email addresses, LinkedIn URLs, raw account or personnel identifiers, or event results.

When the extension opens the Lensmor web application, the app may send the signed-in account identifier, email, name, plan or user type, IP address, browser details, page views, clicks, session replay, and an indication that the session originated from the extension to a service provider for first-party product analytics, security, and reliability. Session replay records are retained for 30 days. Lensmor does not intentionally send LinkedIn profiles, event-lookup terms or results, conversation text, or generated drafts to analytics, and does not use extension user data for advertising conversion, audience measurement, retargeting, personalized advertising, or affiliate attribution.

The extension does not store LinkedIn conversation content in Chrome storage, and Lensmor does not intentionally write it to application databases or caches. The service provider used to generate AI drafts may retain prompts and responses in abuse-monitoring logs for up to 30 days, and longer when required by law or reasonably necessary for security or abuse prevention. Hosting and security infrastructure may also process request and response content under their applicable retention controls.

The extension does not read LinkedIn authentication cookies. Apart from the temporary LinkedIn return URL described above, it does not collect your general browsing history. Lensmor does not sell or transfer extension user data to advertising platforms, data brokers, or other information resellers; use it for personalized, retargeted, or interest-based advertising; or use it to determine creditworthiness or for lending.

You can contact Lensmor about browser-extension privacy at hello@lensmor.com. This section is effective August 16, 2026. Lensmor’s use of information received through the browser extension complies with the Chrome Web Store User Data Policy, including its Limited Use requirements.