Privacy Policy

Lensmor provides event and business intelligence through its web dashboard, API, and AI-assisted features. This Privacy Policy explains how ECOCREATE TECHNOLOGY PTE. LTD. (“Lensmor,” “we,” “us”) collects, uses, shares, and protects personal information.

1. Our roles and data scope

Public professional and business information: Lensmor generally acts as a controller when it determines why and how publicly available or partner-provided professional and business information is collected and used to provide event intelligence.

Customer account and workspace data: Lensmor acts as a controller for information needed to administer accounts, operate the service, prevent abuse, process payments, and meet legal obligations.

Customer-directed enriched data: Where Lensmor processes contact data on a customer’s documented instructions, Lensmor may act as a processor and the customer may act as controller. The applicable agreement and actual processing activity determine each party’s role.

2. Information we collect

A. Information you provide

Account information: Name, work email, authentication information, organization details, and team invitations.

Workspace information: Saved events, companies, professional profiles, filters, keywords, notes, and other settings or content submitted to the service.

Payment and support information: Billing details handled by our payment provider, transaction metadata, and information submitted in support, demo, security-review, or privacy requests.

B. Public and partner-provided business information

We collect event, company, exhibitor, and professional information from publicly accessible event sources, search results, company or professional pages, and information supplied by event organizers or data partners when available. We do not intentionally access private accounts or content that requires bypassing access controls.

C. Enriched contact data

When a customer requests an enrichment or unlock, Lensmor transmits relevant lookup parameters to one or more integrated third-party data providers. A provider may return available professional contact information, which Lensmor stores in that customer’s private workspace so authorized users can access prior results through supported Lists, Agent conversations, downloads, integrations, and APIs. Customer-specific enriched data is not made available to other Lensmor customers.

D. Usage, device, and log data

We collect service and API activity such as timestamps, endpoints, status codes, browser or device information, IP address, referring pages, and product interactions for security, troubleshooting, analytics, and service improvement. We apply access controls and seek to minimize sensitive information in operational logs.

Browser extension information

When you actively use a company or professional reverse lookup on a supported LinkedIn page, the extension reads visible company or professional information needed to identify the subject and find past and upcoming trade-show participation. For company lookups, this may include the visible company name, LinkedIn company identifier, and website domain. For professional lookups, this may include the visible name, profile URL, headline, location, employer, and About text. Depending on the deployed extension build or compatibility route, lookup requests may transmit search terms and matched Lensmor exhibitor or personnel identifiers in HTTPS GET URLs; current clients may also use HTTPS POST request bodies. The extension does not read LinkedIn authentication cookies.

Only after you click Generate, the extension reads the limited conversation context currently loaded in LinkedIn that is needed for an Outreach Draft, together with the visible target profile, relevant Lensmor Profile fields, Outreach Preferences, writing instructions, and any saved meeting link or signature. LinkedIn conversation content is not stored in Chrome Storage.

The extension also processes Lensmor account details needed to operate the service, such as login status, email, display name or avatar URL, Plan, and Credits. It may store a single temporary LinkedIn return address plus related tab or window identifiers for sign-in and onboarding return, local copies of user-controlled Outreach Preferences, account-isolated Event Lookup caches, short-lived recovery markers used to prevent duplicate charges, and first-party product analytics data. It does not collect general browsing history beyond that one temporary LinkedIn return address.

3. How we use information

We use information to provide and improve Lensmor; authenticate users; process customer instructions; support exports and integrations; communicate about the service; process payments; analyze performance; detect fraud, abuse, and security incidents; comply with law; and establish or defend legal claims.

For EEA or UK personal information, our lawful bases may include performance of a contract, legitimate interests, consent where required, and compliance with legal obligations. Where we rely on legitimate interests, we assess the relevant purpose, necessity, and impact on individuals.

AI-assisted analysis: Lensmor may use service providers to analyze public business context and generate summaries or insights. The data sent depends on the feature being used and the applicable customer instructions. Details requested during a vendor review can be confirmed for the relevant product workflow.

Browser extension

Extension information is used only to return past and upcoming trade-show footprints for company and professional lookups; generate an Outreach Draft that the user can review and edit and that is never sent automatically; complete Lensmor sign-in and onboarding return flows; and support security, troubleshooting, performance, and first-party product funnel analysis.

A company or professional lookup uses 50 Credits only when it returns results. Professional lookup and AI Draft require an active eligible Paid Plan. AI Draft does not use Event Lookup Credits.

4. Sharing and service providers

We disclose information to service providers that support hosting and infrastructure, data enrichment, AI-assisted analysis, authentication, payments, communications, customer support, product analytics, security, and website measurement or advertising. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction.

The providers used by a specific product workflow may change as the service evolves. We require them to process information only for the services they provide to Lensmor and under applicable contractual and legal safeguards.

Lensmor does not use customer workspace data or customer-directed enriched contact data to build or expand a shared Lensmor contact database, and does not make one customer’s private workspace data available to another customer.

Browser extension

Lensmor uses service providers in categories necessary for authentication, AI generation, first-party product analytics, hosting, and security. Extension data is not sold and is not sent to advertising platforms, Affiliate Networks, Data Brokers, or other information resellers, including for personalized, retargeted, interest-based, or affiliate advertising.

5. Security and retention

Lensmor uses administrative, technical, and organizational safeguards designed to protect customer and professional information. These include access controls, encrypted connections, tenant or workspace separation, monitoring, and controlled production processes. No security measure can guarantee absolute protection.

Customer-directed enriched contact data is generally retained with the customer’s account so authorized users can access prior results. When an account is closed or a valid deletion request is completed, applicable customer data is removed or de-identified from active systems, subject to legal holds, fraud-prevention needs, backup cycles, and other documented retention requirements.

Browser extension

The temporary sign-in return state is kept for up to 2 hours. Event Lookup caches may be kept for up to 24 hours. An opaque recovery marker used only to prevent duplicate Credits charges after an interrupted request may be kept for up to 15 minutes.

Ordinary first-party product analytics events are retained for up to 12 months. Session Replay is retained for 30 days when enabled; Lensmor may instead disable Session Replay. LinkedIn conversation content is not stored in Chrome Storage.

Expired local items are not used after expiry and are removed during later authenticated extension activity, when you sign out or switch accounts, or when the extension is uninstalled. Outreach Preferences remain until you update or clear them; uninstalling removes the extension copy but does not automatically clear the Lensmor app copy.

6. Your choices and rights

Customers

Customers can access and export supported workspace information using available product or API features. Account owners may request account closure or additional assistance by contacting hello@lensmor.com.

Professionals represented in Lensmor

You may request access to, correction of, or removal of professional information associated with you through the Privacy Center. We may ask for information reasonably necessary to verify your identity and locate the relevant record. We will evaluate requests under applicable law and may retain limited suppression information to help prevent a removed profile from being republished.

Depending on your location, you may also have rights to object to or restrict certain processing, request portability, withdraw consent, or lodge a complaint with a supervisory authority.

Browser extension

You can sign out of Lensmor, clear Extension Storage, uninstall the extension, and update your Outreach Preferences. You may also submit a privacy request to hello@lensmor.com.

7. International transfers

Lensmor and its service providers may process information in countries other than where you live. Where required, we use recognized transfer mechanisms or other appropriate safeguards for cross-border transfers.

8. Changes to this policy

We may update this policy as our services and legal obligations evolve. We will post the revised effective date and provide additional notice when required by applicable law.

9. Contact us

ECOCREATE TECHNOLOGY PTE. LTD.

Email: hello@lensmor.com

Address: 21 WOODLANDS CLOSE #04-30 PRIMZ BIZHUB, SINGAPORE 737854

Questions about the Lensmor browser extension may also be sent to hello@lensmor.com.