Terms of Service

1. Introduction

These Terms of Service (the "Terms") constitute a binding legal agreement between you ("Customer", "you", or "your") and ECOCREATE TECHNOLOGY PTE. LTD. (doing business as Lensmor, "we", "us", or "our"), a company incorporated in Singapore with its registered office at 21 WOODLANDS CLOSE #04-30 PRIMZ BIZHUB SINGAPORE (737854).

These Terms govern your access to and use of the Lensmor Event Intelligence Platform, including our website, dashboard, APIs, and data enrichment services (collectively, the "Services").

By registering for an account or using the Services, you confirm that you are acting in a professional capacity for business purposes (B2B) and agree to be bound by these Terms.

2. The Service & Access Rights

2.1 Service Description

Lensmor is a B2B SaaS platform that aggregates Open Source Intelligence (OSINT) related to trade shows, exhibitors, and professional profiles to help organizations make data-driven decisions.

2.2 License & Seats

Grant of License: Subject to payment, we grant you a non-exclusive, non-transferable, revocable right to access the Service.

Seat Usage: Access is strictly limited to the number of authorized users ("Seats") in your plan. Seats are for named individuals and cannot be shared (i.e., multiple people using one login).

Seat Reassignment: You may reassign a Seat to a new user only if the previous user has left your organization or changed roles.

2.3 API & Integrations

Permitted Use: You may use our live API to integrate Lensmor data into your internal CRMs (e.g., Salesforce and HubSpot) or internal AI agents. MCP support is planned as a separate, upcoming integration.

Prohibited Use: You may not use the API to build a competing data product, resell the raw data, or expose our data publicly without our written consent.

Rate Limits: We strictly enforce API rate limits. Attempts to circumvent these limits (e.g., via IP rotation) constitutes a material breach of these Terms.

3. Account and Security

You are responsible for safeguarding your credentials and API Keys. You agree that any action performed under your credentials (including by your AI Agents or scripts) is your sole responsibility.

4. Data Rights & Usage Policies (Critical)

4.1 Customer Data & Enrichment Results

As between the parties, you retain rights in the Customer Input you submit to the Service. Enrichment Results are third-party-provided information and remain subject to applicable law and any applicable provider restrictions.

Customer Input: The events, companies, filters, notes, prompts, files, and other content you submit or choose to track.

Enrichment Results: Business contact information, such as work email addresses or professional phone numbers, returned by integrated third-party data providers when you request an unlock or enrichment. Subject to applicable law and any provider restrictions, you may use Enrichment Results for your internal business purposes. No ownership of third-party data is transferred.

License to Us: You grant Lensmor a limited license to retrieve, transmit, store, and process this data solely to provide and secure the Service, including completing enrichment requests, making prior results available in your account, supporting authorized exports and integrations, and complying with applicable law. Lensmor does not use Customer Data or customer-specific Enriched Data to build a shared contact database or make it available to other customers.

4.2 Lensmor Directory Data (Public OSINT)

Source: Lensmor aggregates data from public event sources, plus information supplied by event organizers and data partners when available.Publicly Available Information (e.g., search engine indexes, public exhibitor lists, public press releases).

No Hacking: Lensmor does not bypass authentication, CAPTCHAs, access controls, rate limits, or other technical restrictions; compromise systems; or access private social-media accounts without authorization.

Customer Instruction: When you use Lensmor to look up an entity, you acknowledge that you are instructing Lensmor to search for public information on your behalf. You represent that your use of this data complies with all applicable laws (including GDPR and CAN-SPAM) in your jurisdiction.

4.3 Artificial Intelligence Usage

Training Rights: We may use aggregated, anonymized usage patterns (e.g., "Software companies track these 5 events most often") to improve our AI models.

Confidentiality: We will NOT use Customer Data, including customer-specific Enriched Data, Lists, or Private Notes, to train models made available to other customers or to build a shared contact database.

4.4 Data Security Commitment

Lensmor commits to maintaining commercially reasonable technical and organizational measures to protect your Customer Data. These measures include:

(a) Maintaining role-based access controls and controlled production access for authorized personnel;

(b) Using encrypted connections for data in transit and storage safeguards appropriate to the relevant systems and data;

(c) Maintaining logging, monitoring, workspace or tenant separation, and controlled production processes designed to protect Customer Data.

No system can guarantee absolute security. If Lensmor confirms a security incident requiring notice, Lensmor will provide notice in accordance with applicable law and applicable contractual commitments.

5. Billing, Payment, and Refunds

5.1 Subscription Fees: Services are billed in advance on a recurring basis (monthly or annually) according to the pricing plan you selected.

5.2 Automatic Renewal: Your subscription will automatically renew unless you cancel it before the end of the current billing cycle.

5.3 Subscription Fees and Search Credits Except as required by applicable law, paid subscription fees are non-refundable. This does not prevent automatic return of search credits when a search returns no results.Specific Exclusions: For clarity, Lensmor does not refund subscription fees or prorate billing for:

• Partial Months: Cancellations made mid-cycle (you will retain access until the cycle ends).
• Non-Usage: Accounts that were active but not utilized by the Customer.
• AI Dissatisfaction: Dissatisfaction with the specific output, accuracy, or "hallucinations" of the AI insights (as detailed in Section 7).
• Search results and credits: If a search returns no results, the credits charged for that search are returned automatically. A no-result credit return does not refund the subscription fee.
  • (a) The third-party event website or exhibitor website implements anti-scraping measures or blocking mechanisms;
  • (b) The public search engine indexes (OSINT sources) are outdated or removed;
  • (c) The target company does not have a publicly discoverable digital footprint.
  • (You acknowledge that our service relies on public data availability, which is outside our control.)
• Credit Expiration: Unused "Enrichment Credits" expire at the end of each billing cycle and do not roll over (unless specifically stated in your Plan).

5.4 Overage Charges: Certain plans may have usage limits (e.g., number of tracked competitors, API calls). Usage in excess of these limits may incur additional charges.

6. Acceptable Use Policy

You agree NOT to:

Resell Data: Sell, rent, or lease the data obtained from Lensmor to third parties.

Scrape Us: Use bots to scrape data from our dashboard.

Spam: Use retrieved email addresses to send unsolicited spam in violation of CAN-SPAM, GDPR, or other anti-spam laws. Lensmor reserves the right to terminate accounts with high spam complaints.

7. AI & Data Accuracy Disclaimers (The "Shield")

7.1 Probabilistic Nature of AI You acknowledge that Lensmor uses Large Language Models (LLMs) which are probabilistic. The Service may produce "Hallucinations" (factually incorrect outputs that look confident).

Disclaimer: Lensmor does NOT guarantee that AI-generated summaries, action plans, or sentiment analysis are 100% accurate or complete.

7.2 Verification Required Lensmor is a research aid, not a definitive source of truth. You must independently verify critical data points (especially pricing, legal news, or contact details) before taking business actions. Lensmor is not liable for business decisions made based on AI suggestions.

7.3 Data Freshness and Latency Our Public Directory is based on search engine indexes which may have a lag (e.g., 2-4 weeks). We do not guarantee real-time synchronization with LinkedIn or other platforms.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NO CONSEQUENTIAL DAMAGES: LENSMOR SHALL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPUTATIONAL HARM ARISING FROM YOUR USE OF THE SERVICE.

CAP ON LIABILITY: OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS SHALL BE LIMITED TO THE AMOUNT YOU ACTUALLY PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Termination

We may suspend or terminate your access immediately, without notice, if we suspect:

Violation of these Terms (especially Section 6).

Abusive API usage that threatens our infrastructure.

Suspicious account activity indicating account sharing.

10. Governing Law

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms shall be resolved by the courts of Singapore.

11. Contact

ECOCREATE TECHNOLOGY PTE. LTD.

Email: hello@lensmor.com

Address: 21 WOODLANDS CLOSE #04-30 PRIMZ BIZHUB SINGAPORE (737854)